January 1 2017: Version 3.0.0
- BUGFIX: Ticket tab on header is no longer displayed when helpdesk is in KB mode only
- BUGFIX: Fixed an 'undefined_variable' on the header when in maintenance mode
- BUGFIX: Fixed an issue where the wrong message editor was used when editing a ticket / reply
- BUGFIX: Fixed issue where some functions would fail when using MySQL (instead of MySQLi)
- BUGFIX: Fixed issue where multi-day all-day events would appear to be one day shorter than what was actually set.
- BUGFIX: Fixed issue where installer would continue running scripts even if a previous version encountered an error
- BUGFIX: Fixed issue where one of the installation queries would fail when executed against a MySQL installation running in STRICT mode
- BUGFIX: Fixed issue where backslash () characters would be missing in some calendar events
- BUGFIX: Fixed "undefined index: due_date" from appearing when a customer submitted a ticket when the helpdesk was in debug mode
- BUGFIX: Fixed an issue where several notification properties were lost when a user who could not change notification settings saved changes to their profile
- New admin backend UI, powered by AdminLTE
- "Create Ticket for Same Contact" has been renamed to "Copy Ticket"
- Improved performance when loading calendar events
- Replaced priority flags on ticket table with arrows representing priority
- Updated FullCalendar to version 3 (originally version 2)
- Added "List" view to calendar (list is by week)
- Added support for HESK 2.7.1
- Dropped support for HESK 2.6.x
- Dropped support for multiselect custom fields
August 11 2016: Version 2.6.4
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- BUGFIX: #370 Fix issue where users could not download attachments when email was required to view the attachment (thanks Jan)
- BUGFIX: #365 Improve readability of HTML-formatted messages in plaintext emails via html2text
- #324: Added two new custom fields: "hidden" and "read-only".
- #325: Add client-side form validation
- #326: Customer's user agent information (operating system, browser, screen resolution) is now stored in each ticket.
- #327: Mods for HESK no longer needs
modsForHesk_settings.inc.php(NOTE: Do not delete this file until the update to 2.5.0 is complete. Then the file can be safely removed) - #330: Added the
%%MESSAGE_NO_ATTACHMENTS%%tag to include the ticket message/reply in the email without including attachments in the email. - #361: The navbar link on the top-left can be set to any link, rather than being forced to the helpdesk URL
- Fix issue with reCAPTCHA v2 for some users (thanks FormidableMulk and Klemen)
August 31 2015: Version 2.4.2
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- BUGFIX #321: Fix issue where customers couldn't download attachments if the helpdesk was not at the root level of the domain
- #320: Modify rich text for tickets option to be on, off, or for staff only.
August 20 2015: Version 2.4.0
- BUGFIX #281: Fix issue where the special tag guide would disappear when editing a canned response
- BUGFIX #287: Fix issue where a 0kb attachment would be sent out after an admin created a ticket that contained attachments and the helpdesk was configured to send attachments in-line.
- BUGFIX #288: Fix issue where some users were missing the statuses key on the tickets table
- BUGFIX #290: Fix issue where deleting a custom status would cause tickets to inadvertently have their statuses changed
- BUGFIX #291: Fix issue where the autoclose function would try to send an email to a blank email address, causing some SMTP servers to reject the request
- ORIGINAL BUGFIX #231: Fix issue where some merge operations would appear to have failed (this issue is also present in HESK 2.6.4)
- #202: Ticket messages can now be written in rich text
- #209: Improved the "Manage Statuses" page, making it easier to create translations for each custom status created
- #218: Add ability to hide the "quick help" sections
- #274: Categories and Statuses can be automatically sorted alphabetically
- #275: Added option to define a separate folder for knowledgebase attachments
- #275: Download count for attachments is now visible when viewing a ticket on the admin side
- #275: Updated the attachments viewer for customers when viewing a ticket
- #277: Added visual indicator for "stickied" knowledgebase articles
- #284: reCAPTCHA v2 API now supports cURL
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June 28 2015: Version 2.3.1, 2.3.2
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