August 31 2015: Version 2.4.2
- #332: Support for HESK 2.6.5
- BUGFIX #334: Fix issue where canned responses / ticket templates would not work if the ' or " character was included in the template
- BUGFIX #323: Fix issue where extra line breaks would be added in message if HTML messages was enabled
August 21 2015: Version 2.4.1
- BUGFIX #321: Fix issue where customers couldn't download attachments if the helpdesk was not at the root level of the domain
- #320: Modify rich text for tickets option to be on, off, or for staff only.
August 20 2015: Version 2.4.0
- BUGFIX #281: Fix issue where the special tag guide would disappear when editing a canned response
- BUGFIX #287: Fix issue where a 0kb attachment would be sent out after an admin created a ticket that contained attachments and the helpdesk was configured to send attachments in-line.
- BUGFIX #288: Fix issue where some users were missing the statuses key on the tickets table
- BUGFIX #290: Fix issue where deleting a custom status would cause tickets to inadvertently have their statuses changed
- BUGFIX #291: Fix issue where the autoclose function would try to send an email to a blank email address, causing some SMTP servers to reject the request
- ORIGINAL BUGFIX #231: Fix issue where some merge operations would appear to have failed (this issue is also present in HESK 2.6.4)
- #202: Ticket messages can now be written in rich text
- #209: Improved the "Manage Statuses" page, making it easier to create translations for each custom status created
- #218: Add ability to hide the "quick help" sections
- #274: Categories and Statuses can be automatically sorted alphabetically
- #275: Added option to define a separate folder for knowledgebase attachments
- #275: Download count for attachments is now visible when viewing a ticket on the admin side
- #275: Updated the attachments viewer for customers when viewing a ticket
- #277: Added visual indicator for "stickied" knowledgebase articles
- #284: reCAPTCHA v2 API now supports cURL
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