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This feature allows a user to specify custom language keys to be used anywhere in the helpdesk, such as for a translated status or custom field.

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Create a file called custom-text.php in your folder for your language (for example, you would create a file called custom-text.php in /language/en for English), and copy and paste the code snippet below:

<?php
	// Insert your custom text here. An example is below.
	$hesklang['your_key_here'] = 'Your value here';

your_key_here contains the "key" value that will be used across all translations. your_value_here is the translated text that you want to appear on-screen. Once you have finished adding your custom content, save and close the file. You will need to add this file to each language you want custom text in.