Page Comparison

...

This

...

This feature allows a helpdesk administrator to enable/disable other staff members, without actually deleting this account. This is helpful if you have someone who is working on your helpdesk on a temporary basis, but doesn't need to have their account used all of the time.

How to Use This

Create a file called custom-text.php in your folder for your language (for example, you would create a file called custom-text.php in /language/en for English), and copy and paste the code snippet below:

your_key_here contains the "key" value that will be used across all translations. your_value_here is the translated text that you want to appear on-screen. Once you have finished adding your custom content, save and close the file. You will need to add this file to each language you want custom text in.For each user, there will be either a green or gray icon of a person. Green indicates "active", while gray indicated "inactive". The following is done when deactivating a user:

• All notifications are turned off for the user
• The user's active status is set to false
• The user is unable to log into the helpdesk's admin panel

When enabling a user, their active status is set to true and they are able to log into the helpdesk's admin panel.