April 11 2017: Version 3.0.6
Support for HESK 2.7.3
April 4 2017: Version 3.0.5
- BUGFIX: Fixed blank screen / 500 when trying to view a ticket
- BUGFIX: Fixed issue where wrong audit trail text was stored when changing status
April 3 2017: Version 3.0.4
- BUGFIX: Fixed issue where "More..." menu would escape the window on mobile devices by replacing it with a modal
- BUGFIX: Reply form position for customers is now displayed in the proper place
- BUGFIX: Fixed potention SQL injection vulnerabilities
- BUGFIX: Fixed issue where merging tickets would lose HTML formatting
- BUGFIX: Fixed issue where editing a ticket would lose checkbox custom field values
- BUGFIX: Fixed issue where links in ticket messages / replies would no longer be auto-generated when using rich text.
- BUGFIX: Fixed issue where calendar categories would reset when changing months (but the UI would remain the same)
- BUGFIX: Fixed issue where default values for text custom fields would be reset to the previous value
- BUGFIX: Fixed issue where the "Suggest Knowledgebase Articles" message would not work properly when using rich text
- BUGFIX: Fixed issue where emails were using the old status key instead of the properly localized text
- BUGFIX: Fixed issue where customers could not submit a reply when rich text was enabled
- BUGFIX: Fixed issue where the new event button was missing on the admin calendar
- Slight UI modification to admin ticket screen
January 7 2017: Version 3.0.3
- BUGFIX: Fixed issue where some updates would be ran multiple times
January 6 2017: Version 3.0.2
- BUGFIX: Fixed issue where a SQL error would occur when using email verification for tickets
- BUGFIX: Fixed issue where checkbox custom field were not being properly validated
January 4 2017: Version 3.0.1
- BUGFIX: Fixed reCAPTCHA issue when trying to log in using reCAPTCHA v2
- BUGFIX: Fixed an issue where the uninstaller would not make any changes to the database but would still report a successful uninstallation
- BUGFIX: Fixed CSS issues with the backend knowledgebase
- BUGFIX: Fixed sidebar color scheme when using a light theme
- BUGFIX: Fixed a problem where the admin color scheme dropdown would not show the correct theme when viewing the settings page
- BUGFIX: Fixed an issue where the canned responses dropdown would not appear when using the reply form at the top (above the messages) to their profile
- Added database validation tool. It can be accessed via the installer
- Improved "Users Online" by moving it to the top navbar next to private messages
- Tweaked mail dropdown UI when there are no new messages
- Modified login page CSS to display nicer on mobile devices
- Support for HESK 2.7.2
January 1 2017: Version 3.0.0
- BUGFIX: Ticket tab on header is no longer displayed when helpdesk is in KB mode only
- BUGFIX: Fixed an 'undefined_variable' on the header when in maintenance mode
- BUGFIX: Fixed an issue where the wrong message editor was used when editing a ticket / reply
- BUGFIX: Fixed issue where some functions would fail when using MySQL (instead of MySQLi)
- BUGFIX: Fixed issue where multi-day all-day events would appear to be one day shorter than what was actually set.
- BUGFIX: Fixed issue where installer would continue running scripts even if a previous version encountered an error
- BUGFIX: Fixed issue where one of the installation queries would fail when executed against a MySQL installation running in STRICT mode
- BUGFIX: Fixed issue where backslash () characters would be missing in some calendar events
- BUGFIX: Fixed "undefined index: due_date" from appearing when a customer submitted a ticket when the helpdesk was in debug mode
- BUGFIX: Fixed an issue where several notification properties were lost when a user who could not change notification settings saved changes to their profile
- New admin backend UI, powered by AdminLTE
- "Create Ticket for Same Contact" has been renamed to "Copy Ticket"
- Improved performance when loading calendar events
- Replaced priority flags on ticket table with arrows representing priority
- Updated FullCalendar to version 3 (originally version 2)
- Added "List" view to calendar (list is by week)
- Added support for HESK 2.7.1
- Dropped support for HESK 2.6.x
- Dropped support for multiselect custom fields
August 11 2016: Version 2.6.4
- BUGFIX: Fix issue where "Close/Open Ticket" would appear on the client side when the ticket was locked
- Compatibility with HESK 2.6.8
July 24 2016: Version 2.6.3
- BUGFIX: Fixed a typo on the calendar page preventing a tooltip from properly rendering
- BUGFIX: Fixed issue with deactivating users
- BUGFIX: Fixed issue where events would not appear when spanning across multiple months
- BUGFIX: Fixed issue where calendar reminder e-mails were not being sent out
- BUGFIX: Minor UI fix
July 17 2016: Version 2.6.2
- BUGFIX: Fix issue where popover text was not localized
- BUGFIX: Added "comments" field to popover
- BUGFIX: Fixed "undefined variable" warning on the create ticket screen when "Rich Text for Tickets" and "Debug Mode" were both enabled
June 21 2016: Version 2.6.1
- BUGFIX: "Calendar" link on header localized
- Calendar now changes language depending on helpdesk language (NOTE: The language file for the calendar (as stored in /js/calendar/lang) must match your language folder's name)
- Added required field annotation to "Message" field
June 18 2016: Version 2.6.0
- BUGFIX: Fixed issue where selecting "add to bottom" and applying a canned response would cause the entire canned response to be replaced
- BUGFIX: Fixed issue where passing in a ticket message via query string would not fill in the message when rich text was enabled
- BUGFIX: Fixed issue where the installation would fail for users running MySQL 5.7+ caused by a deprecated
IGNOREkeyword - BUGFIX: Fixed "mixed content" warning when loading OpenStreetMap tiles over http when the helpdesk was running via https
- BUGFIX: Fixed issue where domain-names could not be banned through the "Banned Emails" tool
- BUGFIX: Fixed issue where piped tickets could be assigned the incorrect status, or a status that does not exist
- BUGFIX: Fixed issue where the ticket's created date would be different in two different locations
- BUGFIX: Fixed issue where "Select All" and "Deselect All" were not added to the localization files
- BUGFIX: Fixed issue where mailgun settings would be wiped out if email config was changed to use either POP3 or SMTP for outgoing emails
- Any input field that pertains to a color (status color, category color, etc) now has a colorpicker that can be used
- Multiple emails can now be defined either separated by comma (
,), or by semicolon (;) - Added a new Calendar module
- Check out the "Calendar" page after signing in to view / create events
- Tickets can now have a due date assigned, which will appear on the calendar if the ticket is open
- Added a drag-and-drop attachment uploader
- If the user's browser does not support the new drag-and-drop file uploader, they will be shown the "legacy" file upload input
- Dropped support for PHP installations using the legacy MySQL extension. Users should use the MySQLi extension instead.
- Minor visual tweaks to improve user experience
For more information about the new calendar module, check out https://modsforhesk.atlassian.net/wiki/display/MFH/Mods+for+HESK
April 18 2016: Version 2.5.5
- HESK 2.6.7 Support
February 02 2016: Version 2.5.4
- HESK 2.6.6 Support
January 09 2016: Version 2.5.3
- BUGFIX #405: Fix issue where some knowledgebase attachments could not be properly downloaded
- BUGFIX #415: Fix issue where some tickets would lose their preferred language if the original post was edited
- BUGFIX #416: Fix issue where emails bans could not be removed
- BUGFIX #417: Fix issue where the HTML flag was not properly updated when editing a ticket message
- BUGFIX #420: Fix issue where emails were replacing
%%STATUS%%with the ticket's old status - BUGFIX #423: Fix issue where passwords could not be reset
- BUGFIX #424: Fix issue where custom fields in query string were not being properly parsed
- BUGFIX #425/#456: Fix issue where some settings could not be saved
- BUGFIX #450: Fix issue where the validator would not enable the submit button when using reCAPTCHA v2
- BUGFIX #452: Fix issue where signatures between 256 - 1000 characters could not be saved
- BUGFIX #457: Fix white screen issues when viewing the knowledgebase or view ticket pages while in maintenance mode.
October 29 2015: Version 2.5.2
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- BUGFIX: #370 Fix issue where users could not download attachments when email was required to view the attachment (thanks Jan)
- BUGFIX: #365 Improve readability of HTML-formatted messages in plaintext emails via html2text
- #324: Added two new custom fields: "hidden" and "read-only".
- #325: Add client-side form validation
- #326: Customer's user agent information (operating system, browser, screen resolution) is now stored in each ticket.
- #327: Mods for HESK no longer needs
modsForHesk_settings.inc.php(NOTE: Do not delete this file until the update to 2.5.0 is complete. Then the file can be safely removed) - #330: Added the
%%MESSAGE_NO_ATTACHMENTS%%tag to include the ticket message/reply in the email without including attachments in the email. - #361: The navbar link on the top-left can be set to any link, rather than being forced to the helpdesk URL
- Fix issue with reCAPTCHA v2 for some users (thanks FormidableMulk and Klemen)
August 31 2015: Version 2.4.2
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- BUGFIX #321: Fix issue where customers couldn't download attachments if the helpdesk was not at the root level of the domain
- #320: Modify rich text for tickets option to be on, off, or for staff only.
August 20 2015: Version 2.4.0
- BUGFIX #281: Fix issue where the special tag guide would disappear when editing a canned response
- BUGFIX #287: Fix issue where a 0kb attachment would be sent out after an admin created a ticket that contained attachments and the helpdesk was configured to send attachments in-line.
- BUGFIX #288: Fix issue where some users were missing the statuses key on the tickets table
- BUGFIX #290: Fix issue where deleting a custom status would cause tickets to inadvertently have their statuses changed
- BUGFIX #291: Fix issue where the autoclose function would try to send an email to a blank email address, causing some SMTP servers to reject the request
- ORIGINAL BUGFIX #231: Fix issue where some merge operations would appear to have failed (this issue is also present in HESK 2.6.4)
- #202: Ticket messages can now be written in rich text
- #209: Improved the "Manage Statuses" page, making it easier to create translations for each custom status created
- #218: Add ability to hide the "quick help" sections
- #274: Categories and Statuses can be automatically sorted alphabetically
- #275: Added option to define a separate folder for knowledgebase attachments
- #275: Download count for attachments is now visible when viewing a ticket on the admin side
- #275: Updated the attachments viewer for customers when viewing a ticket
- #277: Added visual indicator for "stickied" knowledgebase articles
- #284: reCAPTCHA v2 API now supports cURL
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June 28 2015: Version 2.3.1, 2.3.2
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