This feature allows a user to specify custom language keys to be used anywhere in the helpdesk, such as for a translated status or custom field.
How to Use This
Create a file called custom-text.php in your folder for your language (for example, you would create a file called custom-text.php in /language/en for English), and copy and paste the code snippet below:
<?php // Insert your custom text here. An example is below. $hesklang['your_key_here'] = 'Your value here';
your_key_here contains the "key" value that will be used across all translations. your_value_here is the translated text that you want to appear on-screen. Once you have finished adding your custom content, save and close the file. You will need to add this file to each language you want custom text in.