In order to utilize calendar reminder and overdue ticket emails, you must set up the provided cron job / scheduled task. This cron job will check for any events that require a reminder email to be sent out, or if a ticket has become overdue. To set up the cron job:
On Linux servers, CHMOD file cron/calendar_reminders.php to 755 (rwxr-xr-x).
Open calendar_reminders.php file in your browser, for example:
http://yoursite.com/hesk/cron/calendar_reminders.phpCheck to see if your reminder email arrived to your inbox.
To automatically run this job, set up a CRON job (scheduled task) to run the calendar_reminders.php script (recommended interval is every 1 minute). Most hosting companies support CRON jobs, please check your hosting control panel or contact your host.
Alternatively, you may use a third party remote CRON service to call the calendar_reminders.php file for you.