Quick Help Sections

Owned by Mike Koch
Last updated: Aug 20, 2015
1 min read

Throughout Mods for HESK there are a handful of "Quick Help" sections that appear on the left-hand side of the screen. These locations are:

  • Submit a ticket (customer-side)
  • View a ticket form (customer-side)
  • View ticket (customer-side)
  • View knowledgebase (customer-side)
  • Submit a ticket (staff-side)

If preferred, these quick help panels can be hidden, starting in Mods for HESK v2.4.0.

To hide a "Quick Help" section

  1. On the Settings page, go to the "Help Desk" tab, and scroll down to "Features"
  2. There will be a checkbox for each page where a quick help section is present. Uncheck the box to hide the quick help box, or check it to show the quick help section.
  3. Save your changes.

 

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