Enable / Disable Staff

Owned by Mike Koch
Last updated: Jun 29, 2015
1 min read

This feature allows a helpdesk administrator to enable/disable other staff members, without actually deleting this account. This is helpful if you have someone who is working on your helpdesk on a temporary basis, but doesn't need to have their account used all of the time.

How to Use This

For each user, there will be either a green or gray icon of a person. Green indicates "active", while gray indicated "inactive". The following is done when deactivating a user:

  • All notifications are turned off for the user
  • The user's active status is set to false
  • The user is unable to log into the helpdesk's admin panel

When enabling a user, their active status is set to true and they are able to log into the helpdesk's admin panel.

 

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